We want you to absolutely love your Merakie candles, but we understand that sometimes plans change. If you need to return a candle, we’re happy to accept returns within 30 days of purchase, provided the candle is in its original condition—unburned, undamaged, and in the same state as when it arrived at your doorstep.

Please note that returns are not accepted for minor aesthetic imperfections, such as slight misalignments in labels or small dents in the tin. These are natural variations that do not affect the quality or performance of our candles.

If you’d like assistance with your return or have any questions, please reach out to us at hello@merakie.world and we’ll be happy to guide you.

Thank you for your understanding and for choosing Merakie!

Please email us at hello@merakie.world with a screenshot of your order ID and the contents of the parcel you received.

Please note that we cannot process returns or exchanges for products that have been opened, even if they were shipped to you incorrectly. To ensure a smooth process, kindly keep any incorrect items in their original condition. Thank you for your understanding!

If your order arrives damaged, please inspect it carefully upon receipt. Minor imperfections, such as small dents or scratches that do not impact the candle's performance, are not eligible for returns. For significant damage, email us at hello@merakie.world with your order ID, a description of the issue, and clear photos of the damaged product and packaging. Ensure the product remains unused and in its original condition. Our team will review your request and assist you promptly.